Generac standby generator complaints

Transcription

1 Generac standby generator complaints As long as your transfer switch has a 30-AMP instead of 20-AMP outlet, you're fine. Product Video Disclaimer: "PED is not responsible for any variances from the product in this video and the item you purchase. Please review all product specs prior to purchase." Generac Power Systems, Inc. All rights reserved. Prior to purchasing a Generac Synergy 20KW unit, we had a Bryant unit. After 12 years of flawless service we felt we should upgrade to a whole house unit. For the records our old Bryant unit is still providing reliable service for our next door neighbors, while our new Synergy model has been trouble from the start. Shortly after install the unit failed and over a period of 4 months we worked with the local authorized Generac service dealer and customer service at Generac. Below 40 F and down to 10 F, use 10W-30. Needless to say I was shocked. Not only did I find nothing in my operating manual about this and in fact the manual just says "installed in an all-weather metal enclosure and is intended exclusively for outdoor operations". I then have been told that I can't talk to anyone in the warranty department of Generac, only my licensed Generac dealer can. My dealer is fabulous and he has been already told the warranty will not cover this so what do we do now? I am not going to quietly go away. I want somebody from Generac to call me. Generac if you are listening my serial number is look me up and call me. I would really like to hear from you. I have two home sump pumps that I would need to run with the generator I buy. Would this (Generac 5500 Watt Portable Generator) be a big/good enough one for the job? Unfortunately, not all generator manufacturers publish the decibel ratings for their generators. Currently, there are no industry standards or requirements for generator manufacturers to follow when testing their generators for noise. Sure, brownouts get everyone hot under the coll. The issue was a faulty stator, which required the entire unit be taken to the service dealer's shop and rebuilt. It ran on its weekly starts ups for 1 year and shortly after the authorize dealers performed annual maintenance on the unit, it failed again with the same code from a year ago. "De-Ja-Vu" Given the features, it offered I felt it would be a good fit, however, there is a lot to be said about advertising. From reading reviews, it appears they have serious quality issues, which should be their focus. We will see how Generac stands behind it this time, however, my sight is look at a RELIABLE alternative. Youre here because youre ready to take power generation to the next level. You've done the researching; now, let us help you. Contacted Generac Nov 17, Today is Dec 10, 2018 and so far NO Generac repairman has been to my home. Generac one day says generator is not under warranty then two weeks later says it is and now today says no warranty. The whole issue is when DID my warranty start? When it was activated or when Generac got it running. This is all documented with Generac, yet they are choosing to ignore. We are very disappointed with Service and support from Generac. We also found out that Generac has discontinued this generator due to the number of problems associated with it. AND Generac knew there were such issues and didn't do a recall. AND now they are putting this burden on the customer who paid for this device. Generator less than 200 hrs; cost $3900; repair quote $3,000! Provide details about why you liked or disliked a product. Answer The Generac 5500 watt generators have a 30A 4-Prong 240V twistlock outlet which you would use to connect to a manual transfer switch using a generator power cord. Due to the engine configuration the Generac GP5500 cannot be converted to electric start and generac does not offer an electric start kit as an option. Synthetics offer better high-temp resistance and better low-temp flow, and they leave nearly no deposits. Hence the high cost for a better product. Brass Quick Change Fittings Make hose connections even more quickly and

2 effortlessly. Any product reviews referencing independent authorized dealers, service providers, or retailers by name will NOT be posted. (Dealer reviews can be provided here ). Type the characters you see in this image:. Be in the know Get trending consumer news and recalls. Answer All of the manufacturers have compensated for the ethanol content in gasoline and have adjusted parts composition using different materials. The issues with carburetors clogging and gumming up is due to old/stale gasoline and not using a fuel stabilizer. Detergent Siphon Hose Use a variety of cleaning solutions to improve results. Jim: I want to buy a protective cover for my Generac W portable generator (33.5" x 26.5" x 27.5"). Any recommendations for a cover that will fit this model of generator? Briggs & Stratton 12kW Standby Generator System (Steel) (200A Service Disc. + Power Mgmt.). Read the Latest Home Standby Generator Reviews at Electric Generators Direct. Compare Home Standby Generator Ratings or Write Your Own Review. Here you can find the specifications, product and owner manuals, parts diagrams, howto-videos and more for your product. Cumbersome and large transfer switch which makes it complicated to set up. Runs on both natural gas and liquid propane. The generator package comes with an automatic transfer switch that can handle quick and seamless transfer during a power outage with a computer controlled load management power switching. The generator can automatically sense a blackout and automatically power up in a matter of seconds. Generac Guardian 22kW Standby Generator System (200A Service Disconnect + AC Shedding) w/ Wi-Fi. Volts, Hertz, Phase: 120/240V. 60Hz, 1Ph 120/240V, 60Hz, 1Ph 120/240V, 60Hz, 1Ph 120/240V, 60Hz, 1Ph. A home standby generator system has two parts: the generator unit and an automatic transfer switch. The two work in tandem to ensure your home is powered in a matter of seconds when a blackout occurs. 1- Champion Power Equipment 14kW Home Standby Generator. Passing a good quality control the Kohler is a good pick. It can stand the test of time and bad weather to give you the energy you need to power your home. Features a tough and durable enclosure that is easy to remove for installation, maintenance, and service. Generac Guardian 11kW Aluminum Standby Generator System (100A ATS w/ 16-Circuit Load Center) w/ Wi-Fi. The most common fuel types for standby generators are diesel, natural gas, and propane. Gasoline is not a good choice as it has a short life of stability. You may factor in costs as you choose the type of fuel as the cost difference can change depending on the size of the generator. Also, remember that the type of fuel should be easily accessible to you. Diesel and propane offer an 'on-site' fuel source but may also require a refill if there is an extended power outage. Local code requirements also dictate the fuel types available in your location. The Champion Power Equipment 754cc OHV engine offers continuous power on either propane or natural gas. A residential-friendly quiet generator with a sound muffling lining and low-tone muffler, the generator emits a soft purr ideal for home set up. Has an operating volume of 63.5 dba. For home backup power, the Briggs and Stratton is a good choice. It provides flexible installation options, tons of power, and comes with an automatic transfer switch. For cost-effectiveness, perceptions of fuel reliability, durability and also power density, gaseous fuels were avoided in the past. However, recent technological advancements have changed that. There are hardened seats and valves and also optimized air/fuel mixtures. A 20,000-watt system on liquid propane and 18,000-watt on natural gas. Comes with a 5-year limited warranty for unrivaled support. Quiet mufflers with a unique airflow system and sound dampening technology. This generator is able to generate up to 20,000 watts of power using propane (LPG) or 18,000 watts using natural gas. It can simultaneously deliver electricity to your washing machine, air conditioner, electronics, dishwasher and other applications in the house. And comes with a 5-year limited warranty. Briggs & Stratton 20kW Aluminum Standby Generator System (200A Service Disconnect + AC Shedding). An all-aluminum enclosure with a RhinoCoat powder-coated finish to prevent rust in all weather conditions. Generac Guardian 16kW Aluminum Standby Generator System (100A

3 ATS w/ 16-Circuit Load Center) w/ Wi-Fi. Electric Generators Direct has a wide assortment of home standby generator reviews and home standby generator rating. Compare home standby generator consumer reports and rate home standby generators. Read product reviews and comparisons to find the Home Standby Generator that's right for you. A link has directed you to this review. Its location on this page may change next time you visit. Be in the know Get trending consumer news and recalls. Contacted Generac Nov 17, Today is Dec 10, 2018 and so far NO Generac repairman has been to my home. Generac one day says generator is not under warranty then two weeks later says it is and now today says no warranty. The whole issue is when DID my warranty start? When it was activated or when Generac got it running. This is all documented with Generac, yet they are choosing to ignore. We are very disappointed with Service and support from Generac. We also found out that Generac has discontinued this generator due to the number of problems associated with it. AND Generac knew there were such issues and didn't do a recall. AND now they are putting this burden on the customer who paid for this device. Generator less than 200 hrs; cost $3900; repair quote $3,000! I purchased a 16KW Generac Standby generator in I have maintained according to the manual all this time with no issues (other than a new battery). Our power went out recently during a snowstorm. The generator kicked on automatically and all was good for about 5 and 1/2 hours when the generator was still running but the house was getting no power. A technician came out and they are saying they need to disconnect it and take it to their shop to replace the stator and rotor. This will be between $1,000 and $2,000. I don't even have 400 hours of use on this motor. The repair service suggested replacement but why would I purchase another Generac based on this experience? The issue was a faulty stator, which required the entire unit be taken to the service dealer's shop and rebuilt. It ran on its weekly starts ups for 1 year and shortly after the authorize dealers performed annual maintenance on the unit, it failed again with the same code from a year ago. "De-Ja-Vu" Given the features, it offered I felt it would be a good fit, however, there is a lot to be said about advertising. From reading reviews, it appears they have serious quality issues, which should be their focus. We will see how Generac stands behind it this time, however, my sight is look at a RELIABLE alternative. We installed our generator in 2014 and within a few months purchased the extended 10 year warranty. It has been serviced by a Generac approved technician since installation. In September of this year we had hurricane Florence. The generator ran flawlessly for the six days during the storm and afterwards until power was restored. It tried to start during the normal exercise on the Sunday after the storm and would only run a few seconds and quit. We contacted our service contractor who came and inspected the generator and told us we had severely corroded stator, main controller and electrical harness for these components. He recommended a total replacement since repairs of this nature are sometimes only the beginning and the system might not be reliable. The cost for replacement and installation of just these parts would be about $3,000 and a whole new generator about $6,300. Prior to purchasing a Generac Synergy 20KW unit, we had a Bryant unit. After 12 years of flawless service we felt we should upgrade to a whole house unit. For the records our old Bryant unit is still providing reliable service for our next door neighbors, while our new Synergy model has been trouble from the start. Shortly after install the unit failed and over a period of 4 months we worked with the local authorized Generac service dealer and customer service at Generac. I have a 14kw whole house generator and the rotor was wound with loose winding causing a huge damage in the stator, this caused a catastrophic damage of the rotor as well. The generator is 18 years old and usually ran 12 min a week. I have made all the scheduled maintenance as per the user's manual instructions. Why did this happen? Can Generac provide me with a new stator and rotor? Generac: I can send you pictures of the rotor and stator for your comments and your help with the spare parts costs due to this unit not been used for more that 400 hours since the installation.

4 Thanks Keep an eye on your inbox, the lastest consumer news is on it's way!. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. Our moderators read all reviews to verify quality and helpfulness. Once idling, the carburetor began spewing gasoline on the floor. No, no, no, not from the fuel line this time, from the cracked carburetor housing! So, I quickly shut the unit off before it ignited the fuel pool, as fuel was also getting on the exhaust. Because the cutoff valve switch was broken, I had to use vise-grips to clamp the fuel line shut to prevent 5 gallons of fuel ending up on my floor. (Brand. New. Generator.) Generac, to my estimation, is a collection of randomly assembled garbage. The Chinese motor is more than just inferior, it's dangerous. Pot metal is used on critical parts. A new replacement factory carburetor is only $17 which tells you all you need to know. Save yourself the pain, spend some real $ and go buy ANYTHING else. We require contact information to ensure our reviewers are real. Total outages so far 98 hours and five minutes. Time spent without power for these three outages totaled 15 seconds. As per the claim about lesser fuel costs for LP gas used, I'm not sure what the Guardian Series uses but I was very pleased with my fuel consumption with the Synergy. I had my tank refilled to replace what was used out of curiosity. I deducted the amount of fuel I estimate that I used to cook with and was very happy with what I used during the outages for powering the house. It was about half of what I expected it to cost. As for the noise factor, I'm very happy. My unit is just outside of my living room wall virtually 8 to 10 feet from where I sit when watching television. The sound is a comfortable level and not an annoyance at all. I cannot hear it when I move to the other side of the house and it transferred the power back to commercial feed without me hearing it turn off once because of the lower sound threshold causing me not to even notice. I am only 5 month into ownership but the 90 hours of use is a good test and I hope it is a good omen on how it will perform in the future. I will definitely give a report if something bad happens moving forward. So far 2 thumbs up on the Synergy. 190 Generac Power Systems Consumer Reviews and Complaints. I bought the manual pull start model and it is a bear to pull start. I am almost 70 and would not recommend the manual pull start to any senior citizens. I have to remove air filter and use starting fluid sprayed into carb. Still pull and pull before it starts. Contacted customer service and three different reps. Each one quit responding and never got answers. Their website has a "parts" section but all parts are shown as "no longer available" or "out of stock". I would not buy again. No help after the sale. I purchased the Generac EcoGen in July Home is off grid and Generac had a good sales pitch. The EcoGen was hooked up and activated on Sept 15, It would not start so service was ordered. Generac repairman walked into my yard looked at the EcoGen saying he knew nothing about them and left. Second repair call was two weeks after. He diagnosed issue as the main motherboard. An additional two more weeks for part to arrive and two more weeks to installation. Generac has it finally turning on Nov 30, We were building our home so usage began Nov Now on Nov 16, 2018 it shuts down during dinner and will not work. I would suggest you look for another brand generator, like something made in China since these Generac units are made here in the good old USA are junk. Now I have two broken Generac generators here, one with an open stator I have had for ten years and ran well and this brand new Generac generator that has no hours on it. I guess I could use them for mourning anchors for boats. Stay away from this company please or you will be writing a bad review like me. For more information about reviews on ConsumerAffairs.com please visit our. ratings submitted in the last year SHOW RATING DISTRIBUTION. Started right up and tripped off again. I replaced the motherboard PC card for $275. and ran fine for 1 year. Tripping off again. Generac tech replaced the PC card again. After his repairs, the generator exercised while I was away and cut off all power to the house for 10 days. Lost everything in the freezer. Still not repaired. I'm through with Generac techs who have no idea in hell as to what they are doing other than being parts changers. What a

5 piece of expensive junk. We use intelligent software that helps us maintain the integrity of reviews. --