Vehicle Diagnostics and Service Concepts Success Factors in the After Sales for e-mobility

Transcription

1 Vehicle Diagnostics and Service Concepts Success Factors in the After Sales for e-mobility Dr. Pio Torre Flores, Director, Bosch 1

2 Agenda at Bosch Challenges for Vehicle Diagnostics Future Diagnostic Solutions interconnecting the workshops Aftermarket Solutions for e-mobility 2

3 Bosch Group Motto: safe, clean, economical Sales 2011: 51.4 bn. EUR - (outside Germany: 74 %) Employees: in over 60 countries Automotive Technology Industrial Technology Customer Goods & Building Technology 3

4 Automotive Technology Business Sector Gasoline Systems Car Multimedia Automotive Electronics Diesel Systems Starter Motors and Generators Chassis Systems Brakes Chassis Systems Control Electrical Drives Steering Systems 1) 1) ZF Lenksysteme GmbH (50% Bosch-owned) 4

5 e-mobility Reman Bosch Plants e.g. e-machine, Power Electronics, Parts Availability of all HV spare parts Li-Ion Battery Service OES Repair Service, 2nd life application, Recycling Component Repair Field repair for 1:1 replacement Workshop Network Service & Maintenance Diagnosis, Tools, Training, Hotline Diagnostic Products Diagnosis Solution, Test Equipment (e.g. battery charger) Data management Connected Vehicle, Charging infrastructure Service Concepts Repair & Maintenance, incl. Reman, Logistic, Recycling, 5 AA-DG/PAS-ESI, AA/MKE 10/10/2012 Robert Bosch GmbH All rights reserved, also regarding any disposal, exploitation, reproduction, editing,

6 - Parts & Bytes & Services Diagnosis Repair Parts Bytes Test equipment & products Social media forum Services Car driver portal Software ESI[tronic] Technical hotline & training Online expansion of ESI[tronic] 2.0 Technische Hotline/ Remote Diagnosis Bosch : Comprehensive service offer. Diagnostic is enabler for the After Sales business. 6

7 Agenda at Bosch Challenges for Vehicle Diagnostics Future Diagnostic Solutions interconnecting the workshops Aftermarket Solutions for e-mobility 7

8 Diagnostics Yesterday and Today ECU up to 80 ECU s Cause Faulty plug at gateway Effect Engine Management: 8 fault codes Central Electronic: 10 fault codes Central ECU comfort systems: 12 fault codes Gateway: 3 fault codes Combi ECU: 5 fault codes 38 fault codes in 5 ECUs for one root cause Difficulties where to begin with troubleshooting. Access to diagnostic and service information more and more important. 8

9 Electrical Vehicle: Challenges for Diagnostic? e-drive (Inverter w/ DC/DC, SMG) Evaluation and definition of best drive topology (e.g. number of gears) Thermal Systems Minimize energy consumption of HVAC (e.g. climate control seats) Battery Increase energy density at attractive cost level E/E-Architecture Reduced number of ECUs Braking + Vehicle Dynamics - Recuperation with electric drives Application of ESP + ABS Vacuum-less brake required Charger on-board charging capability Diagnostics gets simpler compared to combustion engines / Hybrid Electric Vehicle. Heterogeneity of systems in the field > challenge for the workshop. New component battery: new technology state of health monitoring, new business models. Known automotive systems and parts will change, less wear and tear parts. 9

10 Workshop Environment Car Increasing: No. of ECU s Software functionality Complexity Workshop Different levels of education Diagnostics Offer How to repair a car ECU Diagnosis Hardware Software Service Information Software Knowledge Database Repair Hotline Remote Diagnosis Repair Training On Board Diagnostic only is insufficient. Market demands for enhanced diagnostic solutions to manage increasing complexity. 10

11 Agenda at Bosch Challenges for Vehicle Diagnostics Future Diagnostic Solutions interconnecting the workshops Aftermarket Solutions for e-mobility 11

12 Vehicle diagnostics business from push to pull to more Customer Benefit 4 Direct customer contact between workshop visits Decrease of operating costs for Mobility user (TCO) Diagnosis outside the workshop and Web-based micro-sales with diagnosis data advanced computer vision Optical vehicle quick check Connected vehicle 2 3 Increased workshop profitability Improved workshop efficiency Locally interlinked workshop equipment plus connection to e.g. external databases Data exchange Global interlinked workshops Assisted trouble shooting Workshop Community Web Technologies Global IT-Network Data analysis Workflow support Workshop Support Usability New Business through: - PBS - Cooperations - WEB2.0 Data Mining Mash-Ups AA Platform Bosch Wireless Technology Local IT-Network Database Technology HMI 1 Support for maintenance, diagnosis and repair Test equipment and ESI[tronic] as stand alone products for individual working stations Diagnostics Software Engineering Hydraulics Computer vision Technological Change 12

13 Cross-linking Products in a Workshop Future Boschserver Dealer Management System ECU Diagnosis Vehicle System Diagnosis Repair Emission Test Air condition Service Car Reception Wheel Alignment Interlinking of all systems in the vehicle Tyre Service Connection between the ECU Diagnosis and the individual test device. Data exchange between the single workshop stations. 13

14 Know How and Service Offer via Internet Networked test equipment OEM flash data Daily up-to-date information Feedback from field data (1Mio/day) OEM data Bosch ESIserver Hotline & remote services parts sales Remote Diagnosis Customer specific business opportunities 3 rd party data Combination of our workshop and diagnosis knowledge with web and software technology. 14

15 Agenda at Bosch Challenges for Vehicle Diagnostics Future Diagnostic Solutions interconnecting the workshops Aftermarket Solutions for e-mobility 15

16 Aftermarket Requirements for e-mobility Spare Parts Definition of spare parts concept according customer requirements Assure post delivery obligation over years (ageing / self discharging) Logistics and Packaging Classification as dangerous goods requires special packaging Max. transport weight for Li-Ion products at air freight limits delivery flexibility Service and Repair Repair of high voltage systems can only be done by qualified staff High variation on repair times depending on failure root cause Diagnostics Definition of a technical diagnosis, maintenance and repair concept based on legal requirements Recycling Legal obligation to recycle Li-Ion batteries increases lifecycle costs Logistic network and service partner to be established. Second Life Identification of potential 2nd life applications via market research, description of business model, benchmark, risk analysis, etc. 16 AA-DG/PAS-ESI, AA/MKE 10/10/2012 Robert Bosch GmbH All rights reserved, also regarding any disposal, exploitation, reproduction, editing,

17 Aftermarket Concept for Li-Ion Batteries OEM Service Bosch Service Locations with Service Hub s OEM Service Customer Diagnose Demounting Repairing EOL Test Installation Customer Transport Transport defective module repaired module Spare Parts Diagnose Logistics Repair Recycling Definition of spare parts Design to repair Assure after series supply (10-15 years) On-board diagnosis Off-board diagnose Storage of relevant data (Field Load) Ensure availability of spare parts Ware house infrastructure Safety concept Repair & workshop concept Worldwide service hub infrastructure Safety concept Collection and dismantling of batteries Recycling process with high efficiency Equipment Diagnose equipment incl. software Diagnose equipment & charging stations Repairing tools, diagnose equipment and test benches Diagnose equipment Service Hub concept is key to achieve efficient, qualitative service performance under economical aspects in the aftermarket. 17

18 Diagnostic Solution for Bosch ebike Project description Service solution for the Bosch Business Unit for ebike drive technology, their OEMs and bike shops. Bicycle Components Drive Unit (speed up to 45 km/h) Battery Pack HMI Application Diagnostic application for Bosch ebike their OEMs and bike shops: Read/Clear DTCs Read parameter values Reprogramming Print report Multi language support OEM license Print labels Change parameters Collect production data CAN USB App Customer Benefit No PC software installation required Browser One tool for OEM and bike shop. 18

19 Project DiNA Diagnose- und InstaNdsetzung im Aftersales für Elektrofahrzeuge. Project results for HV vehicles: Diagnostic concept and troubleshooting instructions Maintenance concepts Test criterions for E-Vehicles Workshop training concept Industrial Partner Training, Workshop, Field Experience Diagnosis and Components (Project lead) Vehicle and Communication Analysis and Safety Research Partner Component analysis System analysis Symptom based troubleshooting Diagnose services (Algorithm) Diagnostic solution for HV systems from troubleshooting to repair and maintenance. 19

20 Thank you very much for your attention 20 Dr. Pio Torre Flores Director Bosch