8/18/2017 #01060A: Customer Satisfaction - Valve Springs-Replace - (Mar 10, 2003) 2002 Pontiac Grand Prix MotoLogic

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1 2002 Grand Prix Subject: 01060A Valve Springs Replace Report a problem with this article Models: Attention: Certain 2001 and 2002 Chevrolet Malibu, Impala, Monte Carlo, Venture; Pontiac Grand Am, Grand Prix, Montana, Aztek; Oldsmobile Alero, Silhouette; Buick Century, Rendezvous Model Vehicles Equipped with 3.1L (RPO LG8 VIN Code J) or 3.4L (RPO LA1 VIN Code E) Engine THIS RECALL CAMPAIGN WAS CLOSED FOR ALL REMAINING VINS ON 3/05/03. LABOR CLAIMS V0778 AND V0779 ARE CLOSED. THIS BULLETIN IS BEING REVISED TO ADD VEHICLES TO THE CAMPAIGN. PLEASE DISCARD CUSTOMER SATISFACTION BULLETIN NUMBER 01060, DATED AUGUST, THIS CAMPAIGN BULLETIN IS SENT TO INVOLVED DEALERS VIA DCS MESSAGE ONLY. PLEASE RETAIN THIS COPY AS NO PRINTED BULLETIN WILL BE MAILED TO DEALERS. AN ELECTRONIC COPY IS AVAILABLE ON THE GM SERVICE INFORMATION SYSTEM (SI2000). ON AUGUST 17, 2001, INITIAL VEHICLES INVOLVED IN THIS CAMPAIGN WERE PLACED ON STOP DELIVERY VIA ADMINISTRATIVE MESSAGES WIS WIS ADDITIONAL VEHICLES WERE ADDED TO THIS CAMPAIGN VIA ADMINISTRATIVE MESSAGES WIA WIA , DATED AUGUST 28, AFTER THIS CAMPAIGN SERVICE PROCEDURE IS COMPLETED, THE VEHICLES MAY BE RELEASED FROM THE STOP DELIVERY. Condition General Motors has decided that certain 2001 and 2002 Chevrolet Malibu, Impala, Monte Carlo, Venture; Pontiac Grand Am, Grand Prix, Montana, Aztek; Oldsmobile Alero, Silhouette; Buick Century, Rendezvous model vehicles equipped with 3.1L (RPO LG8 VIN Code J) or 3.4L (RPO LA1 VIN Code E) engine may exhibit a condition in which the cylinder head valve springs fail. This condition may cause upper engine noise, engine miss and/or engine failure. Correction Dealers are to replace all twelve (12) engine valve springs. Vehicles Involved Involved are certain 2001 and 2002 Chevrolet Malibu, Impala, Monte Carlo, Venture; Pontiac Grand Am, Grand Prix, Montana, Aztek; Oldsmobile Alero, Silhouette; Buick Century, Rendezvous model vehicles equipped with 3.1L (RPO LG8 VIN Code J) or 3.4L (RPO LA1 VIN Code E) engine and built within these VIN breakpoints: 1/7

2 Year Division Model Plant From Through 2001 Chevrolet Malibu Lansing M 1M M Chevrolet Impala/Monte Carlo Oshawa Chevrolet Venture Doraville 1D D Pontiac Grand Am Lansing C 1C C Pontiac Grand Am Lansing M 1M M Pontiac Grand Prix Fairfax 1F F Pontiac Montana Doraville 1D D Pontiac Aztek Ramos Arizpe 1S S Oldsmobile Alero Lansing C 1C C Oldsmobile Silhouette Doraville 1D D Buick Century Oshawa Chevrolet Malibu Lansing M 2M M Chevrolet Impala/Monte Carlo Oshawa Chevrolet Venture Doraville 2D D Pontiac Grand Am Lansing C 2C C Pontiac Grand Am Lansing M 2M M Pontiac Grand Prix Fairfax 2F F Pontiac Montana Doraville 2D D Oldsmobile Alero Lansing C 2C C Oldsmobile Silhouette Doraville 2D D Buick Century Oshawa Buick Rendezvous Ramos Arizpe 2S S Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) or DCS Screen 445 (IPC only) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved.] 2/7

3 Involved vehicles have been identified by Vehicle Identification Number and were included in the division specific administrative messages WIS WIS , dated August 17, 2001 and WIA WIA , dated August 28, s Information Important: An initial supply of springs and gaskets (50% of involved vehicles) required to complete this campaign will be pre-shipped to involved dealers of record. This pre-shipment is scheduled to begin the week of August 20, Pre-shipped parts will be charged to dealer's open parts account. Additional parts, if required, are to be obtained from General Motors Service s Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order. Number Description Qty/ Vehicle Spring, Valve Cap, Valve Spring If Necessary Key, Valve Spring Retainer If Necessary Gasket, Valve Rocker Cover RTV As required (U.S., IPC) (Canada) Cleaner As required Important: Currently, an order quantity limiter of 12 pieces is in place for part number Service Procedure Important: The labor time allowance listed in this campaign is different than that currently published in the labor time guide for performing the same operation. In the near future, the labor time guide will be updated with this new information. Valve Spring Replacement Procedure 1. Refer to the appropriate Service Information and replace all 12 engine valve springs. Notice: The valve rocker cover gasket will be attached to the cylinder head at the V channel between the valve rocker cover gasket and the cylinder head with RTV. It is extremely important that this RTV be cut with a razor knife prior to seal removal or damage to the lower intake gasket may result. Cut the sealant flush in the bottom of the V channel. Under no circumstances should the valve rocker cover gasket be pulled to release the RTV. This WILL damage the lower intake manifold gasket resulting in an oil leak! 3/7

4 Important: Use new valve rocker cover gaskets (P/N ) when reinstalling the valve rocker covers. Also, use cleaning solvent (P/N U.S., IPC; P/N Canada) or the equivalent, before applying dabs of RTV (P/N ) or the equivalent, in the notches where the cylinder head and valve rocker covers meet. 2. Install the GM Campaign Identification Label. Campaign Identification Label For US and IPC Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen. Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Campaign Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Campaign Identification Labels for US dealers can be obtained from Dealer Support Materials by calling (Monday- Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering. Additional Campaign Identification Labels for IPC dealers can be obtained from your Regional Marketing Office. Campaign Identification Label For Canada Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen. Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Campaign Identification Labels for Canadian dealers can be obtained from DGN by calling (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number GMP91 when ordering. Claim Information Submit a Product Campaign Claim with the information indicated below. s Net Repair Performed Count No. Allow CC-FC Op Hours* Item Replace all 12 engine valve springs ** MA-96 V0778 *** 4/7

5 s Net Repair Performed Count No. Allow CC-FC Op Hours* Item Grand Am, Alero 3.4 Malibu 3.4 Grand Prix, Century 3.4 Impala, Monte Carlo 3.6 Venture, Montana, Silhouette 4.1 Rendezvous, Aztek 4.1 Floor Plan Reimbursement NA NA NA MA-96 V0779 NA U.S. **** Canada ***** * For Campaign Administrative Allowance, add 0.1 hours to the " Hours". ** The "s Allowance" should be the sum total of the current GMSPO Dealer Net price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for parts required to complete the repair. *** The amount identified in the "Net Item" column should represent the sum total of the Current GMSPO Net Price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for fluids needed to perform the required repairs. **** (U.S.) The amount identified in the Net Item column should represent the number of days from the Stop Delivery message to receipt of the campaign parts and/or repair procedures multiplied by the daily reimbursement dollar amount shown below for floor plan reimbursement: Vehicle: Malibu Reimbursement Amount: $3.57 Vehicle: Grand Am Reimbursement Amount: $3.83 Vehicle: Alero Reimbursement Amount: $3.84 Vehicle: Century Reimbursement Amount: $4.29 Vehicle: Monte Carlo Reimbursement Amount: $4.40 Vehicle: Impala Reimbursement Amount: $ /7

6 Vehicle: Grand Prix s Net Repair Reimbursement Performed Amount: Count $4.62 Vehicle: Aztek Reimbursement Amount: $4.83 Vehicle: Montana Reimbursement Amount: $5.52 Vehicle: Venture Reimbursement Amount: $5.60 Vehicle: Silhouette Reimbursement Amount: $5.88 Vehicle: Rendezvous Reimbursement Amount: $6.24 No. Allow CC-FC Op Hours* Item ***** (Canada) The amount identified in the Net Item column should represent the dollar amount calculated at invoice amount x 4% divided by 365 x number of days, which equals the reimbursement amount allowed as identified in the Floor Plan Reimbursement note below. (i.e. $25,000 x 4% divided by 365 x number of days (10) = $27.40) Refer to the General Motors WINS Claim Processing Manual for details on Product Campaign Claim Submission. Floor Plan Reimbursement Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of floor plan expense upon completion of this campaign. This reimbursement is limited to the number of days from the Stop Delivery message to receipt of the campaign parts and/or repair procedures. Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement should be charged as a Net Item amount expense using the campaign labor operation provided. Customer Notification No customer notification by General Motors is necessary because these stop delivery vehicles are listed as unsold. Dealer Campaign Responsibility All unsold new vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE customers take possession of these vehicles. Customers who have recently purchased vehicles sold from your vehicle stop delivery inventory are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle. 6/7

7 GM bulletins are intended for use by professional technicians, NOT a "do-ityourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION 7/7

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