U.P SERVICE AUTOMOTIVE (M) SDN BHD

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1 COMPANY PROFILE U.P SERVICE AUTOMOTIVE (M) SDN BHD LIGHT TRUCKS BUSES HEAVY TRUCKS CARS ENGINES FLEET SERVICES

2 Table of Contents 1 Table of Contents 2 Vision & Mission 3 Company Overview 4 Company Information 5 QHSE Statement 6 Our Services 7 Light Commercial Truck 8 Heavy Commercial Truck 9 Fleet Maintenance Service 10 Fleet Breakdown Service 11 Achievements 12 Organisation Chart 13 Management Team 14 Senior Mechanics 15 Clients List 16 Contact 17 Authorised Service Dealer Certificates 18 Ministry of Finance Certificate 19 TNB Certificate 20 Certificate of Achievements 21 Company Registration Form 9, 24 & 49 U.P SERVICE AUTOMOTIVE (M) SDN BHD 1

3 Vision U.P Service Automotive aims to be the leading automotive service centre in Malaysia by committing to excellence in customer service, genuine products, fleet maintenance and repair services. Mission Revolutionising the Delivery of Service and Repair. U.P SERVICE AUTOMOTIVE (M) SDN BHD 2

4 Company Overview U.P Service Automotive (M) Sdn Bhd, was established on 3 rd October 2005, a 100% Malaysian owned and operated company specialising in vehicle repair and preventive maintenance service provider in the northern region of Malaysia. From humble beginnings we have grown from a small operation into an organisation that boasts a modern range of technology and equipments to accommodate the ever changing needs of our clients and the environment in which we live in. We are an authorised service dealer for HICOM and TATA Motors. Ever since the incorporation of U.P Service Automotive, the brand has established itself as a formidable service dealer especially in the commercial vehicle industry. Today we have 3 service outlets strategically located each one at Penang Island, Seberang Perai and Kulim, Kedah to offer the best services for our clients irrespective how big or how small they are. We recognise the demanding environment in which commercial vehicles operates today and we offer a range of support services designed to meet that challenges, allowing our customers peace of mind and the ability to concentrate on their business. As vehicles and specifications become more complex and technical, U.P Service Automotive continues to invest in people technology and equipment through which we offer a dedicated service ensuring efficient and cost effective maintenance and repair of vehicles to suit both your budget and your timescale. Our Services: Vehicle Repair Suspension & Alignment Wheels & Tires OEM Spare Parts Belts & Hoses Oil, Lube & Filter Change Body Works Lights, Wipers & Accessories Engine & Gearbox Overhaul Welding & Fabrication Manufacturer Warranty Services Preventive Maintenance Brakes Air/Hydraulic Engine Diagnostic Batteries Electrical Systems Tune Ups Air Conditioning Exhaust & Mufflers Smoke Opacity Testing Transmissions Fleet Maintenance Services U.P SERVICE AUTOMOTIVE (M) SDN BHD 3

5 Company Information Company Name : U.P Service Automotive (M) Sdn Bhd Registration Number : P Date of Incorporation : 3 October 2005 Head Office : Lot 1604/620, Jalan Baru Perai, 13600, Seberang Perai, Pulau Pinang Tel : Fax : Penang Branch : 12A, Jalan Jelutong, Pulau Pinang Kulim Branch : Pot 2&3, Lot 400, Geran 37158, Mukim Sungai Ular, Kulim Kedah Board of Directors : Purna Chandran (Managing Director) Vikines Sri (Executive Director) Company Secretary : Mint Management Service No 8A, Tingkat 1, Lebuh Tenggiri 2, Bandar Seberang Jaya, Pulau Pinang Auditor : MS Consult Services No. 8B, Tingkat 2, Lebuh Tenggiri 2, Bandar Seberang Jaya, Pulau Pinang Bankers : CIMB Bank Berhad Jalan Baru, Seberang Perai Authorised Capital : RM 500, Paid-up Capital : RM 500, No of Workers : 23 Staffs Ministry of Finance : , , , , , , U.P SERVICE AUTOMOTIVE (M) SDN BHD 4

6 Quality Health Safety Environment Policy Statement The management recognises the importance of safe working practices and will ensure highest compliance to the stipulated regulations and laws of the local council, state and federal government rulings and other applicable legislations to ensure the health, safety, and welfare of our employees and others affected by our business activities will not be harmful towards our people and the environment. We strive to:- Provide and maintain our service centre, store and equipments and ensure working practices that are safe and without risk to health or environment; Ensure the correct use, handling, storage and transport of substances and articles at work that are safe and without risk to health and environment; Provide necessary information, instruction and training to all our staffs handling lubricant waste items; Provide and maintain a safe place of work and ensure access to and egress from that place of work together with competent supervision; Provide a working environment that is safe and without risk to health and environment. This policy will be reviewed annually and amended as required to take account of new legislation and improved working practices and brought to the attention of all employees. U.P SERVICE AUTOMOTIVE (M) SDN BHD 5

7 Our Services At U.P Service Automotive, we offer an array of maintenance and repair services to help keep your fleet vehicles running smoothly. Our service centre offers expert servicing, maintenance, and mechanical repairs to all makes and types of trucks both new and old. Our Preventive Maintenance programs are very detailed and comprehensive, and can be customised to accommodate any type of vehicle from light weight trucks to heavy duty specialised haulers. All our top technicians have been exposed to formal Preventive Maintenance Programs by vehicle manufacturers over the years to ensure they are really qualified to maintain the high standards of requirements set by the manufacturers. Preventive Maintenance isn't just a check off form and fluid changes; it's a state of mind and an awareness of the condition of the vehicles and systems being maintained. We feel nobody does it better than we do. Our complete list of services: Vehicle Repair Suspension & Alignment Wheels & Tires OEM Spare Parts Belts & Hoses Oil, Lube & Filter Change Body Works Lights, Wipers & Accessories Engine & Gearbox Overhaul Welding & Fabrication Manufacturer Warranty Services Preventive Maintenance Brakes Air/Hydraulic Engine Diagnostic Batteries Electrical Systems Tune Ups Air Conditioning Exhaust & Mufflers Smoke Opacity Testing Transmissions Fleet Maintenance Services U.P SERVICE AUTOMOTIVE (M) SDN BHD 6

8 Light Commercial Trucks U.P Service Automotive is a complete service, repair & maintenance service centre for all types of light truck makes and models. U.P Service Automotive (M) Sdn Bhd, is an authorised service dealer and warranty center for HICOM and TATA Motors. We offer everything you would expect from a full service facility to major repairs and overhauls. We are specialised in preventative maintenance programs customised to fit your needs. At U.P Service, we're committed to maintaining the safety and reliability of your vehicle. In fact, our mechanics are trained to perform factory recommended maintenance services. All our maintenance and repair services are in compliance towards PUSPAKOM mandatory inspection conducted periodically to certify the roadworthiness and compliance to the Road Transport Act 1987 of all the licensed commercial vehicles as specified by the authority. Vehicle Repair Suspension & Alignment Wheels & Tires OEM Spare Parts Belts & Hoses Oil, Lube & Filter Change Body Works Lights, Wipers & Accessories Engine & Gearbox Overhaul Welding & Fabrication Manufacturer Warranty Services Preventive Maintenance Brakes Air/Hydraulic Engine Diagnostic Batteries Electrical Systems Tune Ups Air Conditioning Exhaust & Mufflers Smoke Opacity Testing Transmissions Fleet Maintenance Services U.P SERVICE AUTOMOTIVE (M) SDN BHD 7

9 Heavy Commercial Trucks At U.P Service Automotive we offer you the highest standard of repair and preventive maintenance services to ensure your heavy commercial trucks are road worthy running condition and ensuring zero downtime. Maintaining and repairing today's over the road commercial vehicles by professionals is extremely important to reducing vehicle down time. We will work with you and your company to ensure reliable operation of your vehicle. In addition, our team can recommend a custom preventive maintenance program that is right for your specific commercial vehicle and your fleet needs, saving you time and money in the long run. All our maintenance and repair services are in compliance towards PUSPAKOM mandatory inspection conducted periodically to certify the roadworthiness and compliance to the Road Transport Act 1987 of all the licensed commercial vehicles as specified by the authority. Vehicle Repair Suspension & Alignment Wheels & Tires OEM Spare Parts Belts & Hoses Oil, Lube & Filter Change Body Works Lights, Wipers & Accessories Engine & Gearbox Overhaul Welding & Fabrication Manufacturer Warranty Services Preventive Maintenance Brakes Air/Hydraulic Engine Diagnostic Batteries Electrical Systems Tune Ups Air Conditioning Exhaust & Mufflers Smoke Opacity Testing Transmissions Fleet Maintenance Services U.P SERVICE AUTOMOTIVE (M) SDN BHD 8

10 Fleet Maintenance Service U.P Service Automotive has built one of the most comprehensive fleet management systems available today. At every stage of the fleet maintenance management process we have addressed the service, data and payment needs of the fleet manager and built controls that help offer real savings in both time and money. Nobody understands the need to keep your vehicles on the road better than us. That s why we offer an array of preventive maintenance services designed to help keep your vehicles on the road making money for you. Our service centers are open six days a week and a special team on standby on Sundays and Public Holidays! Our service centers have diagnostic and maintenance equipment that is capable of performing advanced services required by your vehicles. We perform repairs, maintenance and services with trusted, expert mechanics. U.P Service Fleet Services program includes service notifications and reporting to let you know when services are due and on which vehicles. We even flag services that are severely past due. Our preventive maintenance services include: Oil, Lube & Filter Change Fluid Exchanges Vehicle Inspection OEM Spare Parts Belts & Hoses Lights & wipers Tire Rotations Manufacturer Recommended Maintenance Tune Ups Batteries Air Conditioning Servicing Smoke Opacity Testing Service intervals can be set to follow OEM recommendations or can be customised by the fleet manager based on their own preferences. U.P SERVICE AUTOMOTIVE (M) SDN BHD 9

11 Fleet Breakdown Service We at U.P Service Automotive will ensure that all vehicles under our Fleet Maintenance Program are back on the road as quickly and safely as possible throughout the Northern Region whenever there is a breakdown. We have our own dedicated team focused on breakdowns available 24 hours a day, 7 days a week and for 365 days of the year. A roadside repair will be attempted by our team, but where this is not possible the vehicle will be brought back to one of our nearest service centre to rectify the problem. This dedicated 24 hours breakdown service is offered only to selected Fleet Maintenance Program customers who have signed up for Fleet Breakdown Service. Locations covered are whole of Kedah, Penang and up to Ipoh, Perak. U.P SERVICE AUTOMOTIVE (M) SDN BHD 10

12 Achievements 2006/2007 Sales achievement: Target achiever service dealer for the period April 2006 to March 2007 (ACM/HICOM) 2006/2007 Sales achievement: Top five service dealers for the period April 2006 to March /2006 Sales achievement: Top five service dealers for the period April 2005 to March /2005 Sales achievement: Sales target for genuine Isuzu parts for the period April 2004 to March /2004 Sales achievement: target achiever service dealer for the period April 2003 to March 2004(ACM/HICOM) Our mechanics have attended and successfully completed fundamental product knowledge of MTB 150DX course, UBS maintenance & components operations training course, maintenance service & electrical for Isuzu model F Series course conducted by ACM. Our service manager has successfully completed the following course of service and maintenance procedures on major components NHR 54 conducted by Isuzu Motors. Our admin person have attended and successfully completed courses such as Service Advisor, Incorporation of Intellectual Company and Development of brand and etc. Our mechanics also have been trained by TATA Motors in Pune, India. U.P SERVICE AUTOMOTIVE (M) SDN BHD 11

13 Organisation Chart Managing Director Purna Chandran Executive Director Vikines Sri Kulim Branch Mechanic Muniandy Perai Branch Manager Kathir Veloo Penang Branch Mechanic Rajibathy Assistant Mechanics Assistant Mechanics Assistant Mechanics Apprentice Apprentice Apprentice Admin Clerk Nurshamsharain Accounts Clerk Roslina Bakar U.P SERVICE AUTOMOTIVE (M) SDN BHD 12

14 Management Team Name Age Education Experience : K. Purna Chandran : 34 Years : Diploma in Automobile Engineering (ITTAR), Diploma in Accountancy (LCCI) (IPG) : Over 10 years of experience in the automobile industry with vast knowledge in diesel engine and diesel powered trucks. With accounting and automobile engineering background he has created a new business model which has been successfully implemented in U.P Service Automotive where the company is seeing back to back growth at the same time providing the highest level of service to all his customers irrespective how big or how small they are. Name Age Education Experience : Vikines Sri : 30 Years : Bachelor of Human Resources (Hons) (UUM) : 6 years of experience in top level management handling, human resource department and administration. She was instrumental in developing in house human resource programs to enhance mechanics knowledge and confidence in handling customers and their mechanical related problems. She also holds the position of accounts manager where her main concern area is receivable accounts. Name Age Education Experience : G. Kathir Veloo : 60 Years : Diploma in Automobile Engineering : Mr. Veloo is the most senior staff in U.P Service Automotive where he holds the senior managers post. He is the head of service centre together with all 18 mechanics and assistant mechanics. His vast experience in automobile industry back dates to over 40 years where he started as an apprentice for a bus company in Kedah. Over the years with his experience, he was promoted and worked with Japanese Automotive Manufacturers. Today he proudly leads his staffs under him in a much disciplined manner like the Japanese at U.P Service Automotive. U.P SERVICE AUTOMOTIVE (M) SDN BHD 13

15 Senior Mechanics Name Age Education Experience : A. Muniandy : 32 Years : PMR : 17 years of experience in automobile industry specialising in diesel trucks and engines. His ability is to pin point the core root of any problem faced by diesel truck vehicles. Name Age Education Experience : M. Rajibathy : 29 Years : MLVK : 11 years of experience in automobile industry specialising in diesel trucks and engines. He is also an expert in engine overhauls. Name Age Education Experience : Rasidi Saidin : 33 Years : MLVK : 16 years of experience in automobile industry specialising in diesel trucks and engines. Rasidi is a master in fleet maintenance ensuring complete servicing of the vehicles on time as required by respective fleet managers. Name Age Education Experience : Che Hasri Che Din : 35 Years : SPM : 17 years of experience in automobile industry specialising in diesel trucks and engines. Che Hasri is a specialist in gearbox and transmission problems where he can solve them by his finger tips. U.P SERVICE AUTOMOTIVE (M) SDN BHD 14

16 Our Clients List Fedex Alagappa Products Babas Products Bren Group Malaysia Sdn Bhd Jabatan Pengangkutan Jalan Gardenia AWS Sales & Service Nippon Express Jabatan Pertahanan Awam Shan Poornam Metal U.P SERVICE AUTOMOTIVE (M) SDN BHD 15

17 Our contact Head Office Seberang Perai Address : U.P Service Automotive (M) Sdn Bhd Lot 1640/620, Jalan Baru Perai, 13600, Seberang Perai, Pulau Pinang Malaysia Tel : Fax : Penang Branch Address : U.P Service Automotive (M) Sdn Bhd 12A, Jalan Jelutong, 11600, Pulau Pinang Malaysia Tel : Fax : Kulim Branch Address : U.P Service Automotive (M) Sdn Bhd Pot 2&3, Lot 400, Geran 37158, Mukim Sungai Ular, Kulim, Kedah Malaysia Tel : Fax : U.P SERVICE AUTOMOTIVE (M) SDN BHD 16

18 ATTACHMENT Authorised Service Dealer Certificates U.P SERVICE AUTOMOTIVE (M) SDN BHD 17

19 ATTACHMENT Ministry of Finance Certificates U.P SERVICE AUTOMOTIVE (M) SDN BHD 18

20 ATTACHMENT Tenaga Nasional Certificate U.P SERVICE AUTOMOTIVE (M) SDN BHD 19

21 ATTACHMENT Certificate of Achivements U.P SERVICE AUTOMOTIVE (M) SDN BHD 20

22 ATTACHMENT Company Registration Form 9, 24 & 49 U.P SERVICE AUTOMOTIVE (M) SDN BHD 21

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