#PI0462: Steering Wheel Adjustment (Tilt/Telescope) Lever Sticks, Binds - (May 9, 2011)

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1 Page 1 of 5 Document ID: #PI0462: Steering Wheel Adjustment (Tilt/Telescope) Lever Sticks, Binds - (May 9, 2011) Subject: Models: Steering Wheel Adjustment (Tilt/Telescope) Lever Sticks, Binds Buick LaCrosse 2011 Buick Regal Cadillac SRX Chevrolet Equinox 2011 Chevrolet Cruze, Volt GMC Terrain Condition/Concern Some customers may comment that the steering wheel adjustment (Tilt/Telescope) lever is binding, sticking or difficult to lock. This condition may be caused by the steering wheel lever adjustment nut tightening when the lever is cycled. Recommendation/Instructions

2 Page 2 of 5 Use the following steps to install a thrust washer under the steering wheel lever adjustment nut. This will eliminate the tightening of the nut when the lever is cycled. Remove the steering column trim covers. Refer to Steering Column Trim Cover Replacement in SI. If the steering column has a sound deadener, remove the star washer retaining the sound deadening material to the column. Reposition the sound deadener to allow access to the repair area. Note: The removal and the re-install of the adjustment nut must be done with the tilt lever in the locked position.

3 Page 3 of 5 Important: During the following steps, the tilt lever must be held in position toward the center of the column to maintain pressure on the needle mechanism until the adjustment nut is reinstalled. With the tilt lever in the locked position and pushed toward the center of the column, remove the nut (1). Install the thrust washer (2) on the clamping bolt against the flat washer (3) as shown. Re-install the nut (1) until it bottoms on the thrust washer (2). The lock/unlock tilt lever effort should be very low, but should retain at the detent point. Increase torque on the nut (1) by small increments and check the steering wheel adjustment lever effort (lock/unlock). Continue to increase the torque until the load on the steering wheel adjustment lever has the correct effort. Cycle the lever several times to ensure that there is no increase on the tilt lever effort. Re-position the sound deadening to its original position and re-install the star washer. Re-install the steering column trim covers. Refer to Steering Column Trim Cover Replacement in SI. Parts Information The thrust washer for this procedure is not currently available from CC&A. Use the Warranty Parts Center form below to obtain the washer. Part Number Description Qty WPC # 598 Thrust Washer 1 Warranty Information For vehicles repaired under warranty, use:

4 Page 4 of 5 Labor Operation Description Labor Time E9548* Install Steering Wheel Adjustment Lever Thrust Washer 0.4 hr * This is a unique labor operation for PI use only. It will not be published in the Labor Time Guide. IMPORTANT NOTE WHEN PRINTING THIS FORM: If the form prints out on two pages, make certain you fax BOTH pages so the WPC receives all the needed information. Missing information will delay or prevent the part from being shipped. Parts Request Form - Warranty Parts Center Use this form ONLY for U.S. and Canadian Dealers. Export markets and Mexico Dealers must contact their regional Technical Assistance Center for assistance. To: Warranty Parts Center warrantypartscenterusa@gm.com or WPC Fax: Attn: Jeanette Dunn Part Being Requested: Thrust Washer P/N WPC #598, quantity:1 Dealer BAC (U.S.) / Dealer Code (Canada): Dealer Name: Dealer Address:

5 Page 5 of 5 Dealer Contact Person: Dealer Phone Number: Repair Order Number: Vehicle VIN: Important: If you do not receive the part within 2 business days after ing or faxing your part request to the Warranty Parts Center, please call Customer Assistance at /9902. IMPORTANT NOTE WHEN PRINTING THIS FORM: If the form prints out on two pages, make certain you fax both pages so the WPC receives all the needed information. Missing information will delay or prevent the part from being shipped. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and knowhow to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION 2011 General Motors. All rights reserved.

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