Is Your. Vehicle As Safe As It Could Be?

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1 Is Your Vehicle As Safe As It Could Be? PROTECT WHAT MATTERS Impact Customer Provide Quality NAPA Shocks & Struts Deliver VALUE Protect What Matters

2 What Do Shocks and Struts Do? What Do Shocks and Struts Do? Control Spring Oscillation and Vehicle Weight Transfer The Vital Functions that Ride Control Products Perform: Control spring motion created by the up and down movement of the tires Control the amount of weight transfer that occurs from front-to-back or side-to-side as you stop or turn the vehicle Help to maintain consistent handling and braking Help keep your vehicle s tires in BETTER contact with the road Shock absorbers are individual components of the suspension system Struts are a major structural component of the vehicle chassis and suspension 2

3 So, What Do Shocks and Struts Really Do? Shocks and Struts Enhance Vehicle Safety By: Controlling vehicle bounce, sway, roll and dive Help prevent premature tire wear Help reduce stopping distance (by up to 10 feet) Reduce premature suspension component wear Improve overall driver and passenger comfort Tire-to-road contact patch with NEW Shocks and Struts Tire-to-road contact patch with DEGRADED Shocks and Struts 3 So, What Do Shocks and Struts Really Do?

4 Visible Signs of Degraded Products Visible Signs of Degraded Shocks and Struts Uneven tire wear (cupping) caused by excessive suspension movement Excessive front brake wear caused by abnormal amount of weight transfer Worn suspension components caused by excessive movement of springs Missing or damaged bump stop / suspension limiter Safe & Sound GUARANTEE 90-Day, Risk-Free Offer. Limited Lifetime Warranty. 4

5 Understanding the Safety Triangle Interconnected Undercar Parts that could Affect a Driver s Ability to Avoid Accidents STEERING Shocks / struts help evenly distribute your car s weight over all four tires, improving handling during turns. STOPPING Shocks / struts, tires and brakes work together to help your vehicle stop sooner. Shocks / struts keep your tires in better contact with the road surface. Therefore, shocks / struts are an important function of stopping. Tires, Brakes and Ride Control Work Together to Provide the Proper Steering, Stopping and Stability with which Every Vehicle is Designed. STABILITY Shocks / struts and springs work together to help maximize tire-to-road contact, improving vehicle stability and minimizing vehicle weight transfer. 5 Understanding the Safety Triangle

6 STEP 1) Perform a Physical Evaluation STEP 1) Perform a Physical Evaluation Technicians Follow Strict Guidelines to Determine Shock and Strut Conditions Symptoms of Physical Wear which may Indicate New Shocks and Struts are Required: Tire Wear uneven tire wear (cupping) caused by excessive suspension movement Brakes severely worn brake components Worn Suspension Components including tie rod and ball joints Bump Stop / Suspension Limiter is damaged, smashed or missing, showing signs of repeated contact (which should not occur) Shock / Strut is actively leaking (seepage is considered normal) 6

7 STEP 2) Perform a Ride Evaluation, If Applicable Determine Whether the Vehicle s Steering, Stopping and Stability are Compromised An Experienced Technician is Able to Recognize the Symptoms of Product Wear that May not be Discernable to the Vehicle Owner Under Normal Operating Conditions Nose Dive - Front end dips, collapses during hard braking Body Roll - Top of vehicle tips side-to-side; hard to control Harshness / Buckboard - Jarring effect on light bumps, over-reacting Traction Loss - Tires skipping during braking or acceleration Bottoms-Out - Tire moves too far over bumps, causing suspension components to impact bump stop Swerving - Front end over-reacts, side-to-side looseness Acceleration Squat - Front end rises, or rear-end moves downward 7 STEP 2) Perform a Ride Evaluation

8 STEP 3) Review with the Customer STEP 3) Review Your Findings With the Customer Many Vehicle Owners often can t Detect the Gradual Degradation of Steering, Stopping and Stability Caused Over Time by Worn Ride Control Products It is Important to Discuss the Vehicle s Repair History, the Way the Vehicle Handles and the Inspection Findings Have you noticed a need to slow down to gain control in corners or highway ramps? Have you experienced repeated replacement of front brakes, suspension components or tires? Have you noticed a need to slow down to gain control over railroad tracks? 8

9 STEP 4) Explain Replacement Benefits Explain the Benefits of Replacing Worn Shocks / Struts with New Ride Control Products Take the Customer out to Their Vehicle and Show what was Found During the Physical Inspection (Cupped tires / damaged, worn or degraded suspension components / severely worn front brakes, compared to rear / damaged bump stops or suspension limiters) If Vehicle has been Dropped Off - It may be beneficial to take pictures and / text the customer Explain the Benefits - Why replacing worn shocks or struts now can save more in the long run, while enhancing overall vehicle safety (Make the connection with the customer between worn components and overall vehicle safety) Make a Recommendation - As the vehicle s doctor, what course of action will best benefit the customer? Ask the Customer - Can you proceed with this service? 9 STEP 4) Explain Replacement Benefits

10 VALUE Quick-Strut Replacement Assembly Quick-Strut Replacement Assembly The First Complete, Ready-to-Install Strut Assembly Real. Authentic. Right. Sure, there may be plenty of look-alikes out there But, there s only ONE NAPA Quick-Strut Replacement Assembly! Preassembled Upper Strut Mount OE Premium-Style Mount Durable Boot Kit Lower Spring Isolator Coil Spring Precisely-Calibrated, High-Quality US Steel Upper Spring Seat OE Premium-Style Bearing Robust Bearing Plate SAE-Grade Nuts and Bolts Premium OESpectrum or Reflex Strut Technology based on application Bump Stop / Suspension Limiter Limited Lifetime Warranty Full Terms and Conditions Available at our Website Precisionengineered to help restore factory ride height and original vehicle ride performance 10

11 Application-Engineered Ride Control OESPECTRUM SHOCKS AND STRUTS REFLEX SHOCKS AND STRUTS GAS-GRANDÉ FLEET LIGHT TRUCK SHOCKS Twin Technology Tuned for Exceptional Control Ideal for Full-Sized Light Trucks, SUVs and Other Vehicles with a High Center of Gravity Firm Control without a Harsh Ride for the Working Truck TWINTECHNOLOGY ACTIVE CONTROL SYSTEM 11 VALUE Application-Engineered Ride Control

12 VALUE Innovative Load and Lift Solutions Innovative Load and Lift Solutions Accessories for Ride Control Products NAPA LOAD ADJUSTING SHOCKS MAX-AIR AIR ADJUSTABLE SHOCKS STRUT-MATE MOUNTING KITS STRUT-MATE BOOT KITS Automatically Adjusts to Changing Load Requirements Adds up to 1,100 lbs. of additional load-carrying capacity Ideal for vehicles that carry varying loads or tow trailers Large-Volume Air Chamber Inflates up to 150 psi with Vehicle Loaded, and Deflates for Normal Driving A pair can maintain ride height when up to 1,100 lbs. of additional weight is loaded Reduce Tire Noise and Road Vibration Compliment the ride control characteristics of NAPA Struts Includes all components needed to install a strut to a vehicle Meets or exceeds OE specifications Maximum Shock and Strut Rod Protection Improved Service Life Boot provides rod protection from rust and corrosion Bump stop / suspension limiter helps prevent severe impacts 12

13 Rugged Performance For Work or Play, On- and Off-Road UPGRADE Your Shocks. LEVEL Your Vehicle. RS5000, RS5000X Shocks, Struts and Steering Stabilizers For on- or off-road use, at an incredible value RS7000MT Monotube Shocks, Struts and Steering Stabilizers High-efficiency damping and control for vehicles utilizing monotube technology RS9000XL Adjustable Shocks and Struts Provides the ability to select from nine different levels of performance or ride quality, quickly adapting to any driving condition quicklift Loaded Suspension Technology Comes pre-assembled with coil spring and upper mount Level your vehicle up to 2-1/2" (select applications) and make room for bigger wheels and tires Lift Kits and Other Suspension Products Also available 13 VALUE Rancho Performance Products

14 Know Your Ride Control Parts Install Only Premium-Quality Aftermarket Parts from Trusted, Full-Service Providers VALUE Safe & Sound GUARANTEE 90-Day, Risk-Free Offer. Limited Lifetime Warranty Tenneco Automotive Operating Company Inc. Printed in U.S.A. NMS It has never been more important for the entire automotive aftermarket industry to stand united and encourage customers to Know Your Parts! The best way to ensure quality and safety is by insisting on products from full-service suppliers, offering trusted name brands. Service Professionals Promote brand name products from trusted, full-service suppliers. Diagnose, repair and replace broken or worn-out components with only premium-quality parts. Vehicle Owners Ask about the parts being installed on your vehicle, and research the brand before authorizing repairs. 90-Day, Safe & Sound Guarantee Offer. Limited Lifetime Warranty. Experience the NAPA difference! We are so confident that you will like your new NAPA Reflex Shocks and Struts, NAPA Quick-Strut Replacement Assemblies, NAPA OESpectrum Shocks and Struts, NAPA Gas-Grandé Fleet Shocks, Rancho RS9000XL Shocks and Rancho RS7000MT Monotube Shocks, we offer this exclusive Safe & Sound Guarantee: Try our products for 90 days. We guarantee you ll experience the NAPA difference. If, for any reason, the qualifying products* don t live up to your expectations within the first 90 days, replace the products and we will refund your original product s purchase price (less any discounts and / or rebates), plus labor (up to $ 50 per axle). We re that confident you will be satisfied with our products. For questions about this offer, please contact our Customer Service Department at: Offer limited to the purchase of four (4) NAPA Reflex Shocks and / or Struts, NAPA Quick-Strut Replacement Assemblies, NAPA OESpectrum Shocks and / or Struts, NAPA Gas-Grandé Fleet Shocks, or four (4) Rancho RS9000XL Shocks or Rancho RS7000MT Monotube Shocks. This offer does not include units improperly installed or substituted. Valid only on vehicles used for private, non-commercial use and may be withdrawn at any time. VALUE Know Your Ride Control Parts

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